The alignment between business needs and technology is a critical success factor. Most organisations face problems with programs and projects not caused by poor implementation but by an ineffective business or IT processes. That is where our business analysts can help, as we have the experience, knowledge, and proven methodologies to promote this alignment and ensure IT teams deliver what brings value to your business.
We help you build bridges between business and IT with a tailored demand management process. Our methodology promotes collaboration from all areas of your organisation since everyone can express a business need and request a solution. All requests will then be prioritised, analysed and delivered, always focusing on your company’s overall vision and strategy.
Demand management processes & tools
We help you put into practice a demand management methodology by leveraging internal procedures and policies you already have and making sure it will be measurable, efficient and beneficial to all users. If you use Salesforce, we can implement our demand management tool in your instance so that no idea is lost and your business needs are clear and structured for everyone.
Demand prioritization framework
When there are many different and conflicting needs, it isn't easy to understand where to focus your resources. We can help you define a prioritisation framework that guarantees your stakeholders understand the decisions, the criteria behind them and, more importantly, that they work towards providing the relevant information to decide which ideas will have the most significant ROI.
Value stream
mapping
As no process remains efficient, we found a way to adapt the known Lean methodology used in the manufacturing industries to IT and process analysis. The results are impressive, and it works particularly well with an Agile delivery approach and a tool like Salesforce, measuring efficiency and removing waste constantly.
“Don’t jump to conclusions” can also be rephrased to “Don’t jump to implementation”. First, understand your needs, pain points and most significant growth opportunities. Learn the “Why” and then “What” before “How”. You share your vision and business goals with us, and our certified business analysts will help you understand how you can do more and better.
Assessment &
planning
We can help you pinpoint your business problems and opportunities and develop a strategy to enhance your current business state. This phase is crucial to ensure good motivation and that the expected outcomes will benefit your organisation.
Elicitation &
analysis
We do not assume. We apply our collective knowledge and engage in gathering all the relevant inputs. We then use all business analysis tools available to provide you with the solution to achieve or exceed your expected business results.
Traceability, monitoring and evaluation
Business analysis's ultimate goal is not a set of nicely documented business requirements. We monitor implementation and evaluate if it is delivering business benefits. When a problem arises, our tools enable a quick trace back to its origin, making it easier to solve.
Business transformation is a vital and constant activity that organisations entail to grow, lead, remain competitive and stay ahead of their customers, employees and shareholders’ expectations. While simplification is at the heart of any transformation initiative, the increasing number of internal and external stakeholders to manage with cross-functional responsibilities and goals makes it hard. We help you bring clarity to your current business state, project the future and revisit your business processes in light of the new business models and technology options available.
As-Is and to-be
business process
design
When starting a transformation journey, you need to know where to go and from where you are coming. We develop a baseline view of the current state, define the journey together, and identify metrics to correlate and compare to where you are now to see what success looks like.
Business process
re-engineering and automation
Organisations define processes and procedures that are often rigid and ingrained into people's lives and systems features, making them hard to change. We unlock the power of technology to automate your business processes and help you re-engineer them to evolve and embrace change continuously.
Cross-functional business process management
There are many interdependencies between business areas in an organisation, and although they share business goals, they may have conflicts when interacting. We help you design cross-functional processes that improve the end-to-end outcome, optimising collaboration.
As companies grow, processes may not formally exist or may be created on top of other processes by different people, leading to non-efficient working methods. Our team of certified business analysts (IIBA-CBAP, PMI-PBA) can manage the process and business analysis methodologies and tools required to generate the value your business seeks. Therefore, by doing a project with us, you can expect:
High levels of stakeholder engagement and contribution.
Clear, meaningful, prioritized and value-generating requirements.
The implementation of processes and tools to tackle future challenges.
Higher return on investment and end-customer satisfaction.
We are experts in simplifying CRM, assuring a seamless digital transformation process that fits your business needs.